The surprisingly subtle ways Microsoft Word has changed the way we use language (BBC)

“Word templates led people to use the same formatting in communications, and eventually, this has become instantiated as a norm,” says Gloria Mark, a professor [emeritus] of informatics at the University of California, Irvine, where she studies human-computer interaction. … “Users know where to find information in these standardised documents; they don’t need to spend time trying to find what they need.”

Read the full story on the BBC website.